Privacy Policy

Effective date: August 29, 2025 • Last updated: August 29, 2025

Level 3 Techs LLC (“Level 3 Techs,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect information in connection
with our websites, products, services, support, and SMS messaging.

Table of Contents
1. Information We Collect
2. How We Use Information
3. SMS Messaging Terms (10DLC)
4. Legal Bases (where applicable)
5. How We Share Information
6. Data Retention
7. Data Security
8. Your Privacy Rights
9. International Users
10. Children’s Privacy
11. Changes to This Policy
12. How to Contact Us

1) Information We Collect

We collect information that you provide directly, information we obtain automatically, and information from third parties.

Information you provide
Contact details (name, company, job title, email, phone); account credentials; service & support details (tickets, logs, schedules); billing information; communications (email, chat, SMS).
Collected automatically
Device and usage data such as IP address, browser, pages viewed, approximate location, and diagnostics via cookies or similar technologies.
From third parties
Business contact data from partners or referrals; information from service providers supporting functions like telephony, ticketing, billing, analytics, and security.

2) How We Use Information

  • Provide, operate, and support our services (including helpdesk and onsite/remote support).
  • Send service notifications, appointment reminders, status updates, and security/incident alerts.
  • Communicate about inquiries, proposals, renewals, and account administration.
  • Secure our systems; prevent fraud, abuse, and misuse.
  • Comply with legal obligations and enforce agreements.
  • Improve quality, performance, and user experience.

3) SMS Messaging Terms (10DLC)

Key points: By providing your mobile number and opting in, you agree to receive
text messages related to your services with Level 3 Techs (e.g., ticket updates, appointment reminders,
system alerts). Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.

Opt-in: You may opt in during onboarding, via signed agreements, web forms, or by requesting SMS updates from our team.

Opt-out: Reply STOP to any message to unsubscribe. You will no longer receive SMS from the sending number(s).

Help: Reply HELP for assistance. You can also contact us at techpartners@level3techs.com or (862) 288-3847.

Use of SMS data: We use phone numbers and SMS metadata to deliver messages, maintain records of consent, and comply with carrier requirements and applicable laws.

If you are in a jurisdiction requiring a legal basis (e.g., EEA/UK), we rely on:

  • Contract necessity (to provide services and support).
  • Legitimate interests (to secure, improve, and administer services).
  • Consent (for SMS where required or for certain marketing communications).
  • Legal obligations (tax, accounting, compliance).

5) How We Share Information

  • Service providers performing telephony/SMS delivery, ticketing/helpdesk, cloud hosting, analytics, billing, and security under contract.
  • Business transfers (merger, acquisition, asset sale) where your information may be transferred consistent with this Policy.
  • Legal when required to comply with law, protect rights, safety, or prevent abuse/fraud.

We do not sell personal information. If your jurisdiction recognizes “share” for cross-context behavioral advertising, we do not “share” for that purpose.

6) Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent records may be retained to demonstrate compliance.

7) Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure; we cannot guarantee absolute security.

8) Your Privacy Rights

Depending on your location, you may have rights to access, correct, update, delete, or restrict processing of your personal information, and to opt out of certain uses. To exercise rights, contact us at techpartners@level3techs.com.

California and certain U.S. states: You may have additional rights (access, deletion, correction, portability, and to limit use of sensitive information). You may also designate an authorized agent. We will verify your request as required by law.

Marketing communications: You can unsubscribe from marketing emails via the link in those emails. For SMS, reply STOP.

9) International Users

We are U.S.-based. If you access our services from outside the U.S., your information may be processed in the U.S. and other countries which may have different data protection laws than your jurisdiction.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11) Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new “Last updated” date. Material changes will be highlighted where appropriate.

12) How to Contact Us

Level 3 Techs LLC
Address: 300 Riverfront Blvd., Elmwood Park, NJ 07407
Email: techpartners@level3techs.com
Phone: (862) 288-3847

For California/CPRA requests, you may also contact us at techpartners@level3techs.com.