Managed Services and Support
Comprehensive Managed Support for Your Business
Our Managed Support package brings together all our services into a single, seamless solution, allowing you to focus on running your business without the burden of IT concerns. Partnering with our expert consultants, we integrate as an extension of your team, tailoring our services to meet your unique needs.
Premium Service at No Extra Cost
We deliver white-glove service as our standard, with no hidden fees. All support requests are prioritized, and we consistently exceed our SLA commitments. Through our dedicated Helpdesk portal, you and your team can easily submit and track support requests until resolution. Every call is answered directly by our experienced technicians, ensuring you receive immediate assistance from the moment you reach out. Additionally, a dedicated support manager, certified and highly skilled in IT infrastructure, will oversee your account.
Streamlined Onboarding and Application Support
We handle employee onboarding, IT policy training, and the administration of Microsoft 365 email and applications. As a Microsoft Partner, we provide comprehensive support for your Microsoft environment, including SharePoint, Teams, OneDrive, and Entra (formerly Azure), as well as any other applications used within your organization.
Transparent Pricing, Superior Value
Our flat-fee pricing means no unexpected costs—just premium service at a price that fits your budget. You deserve exceptional IT support without the worry of extra charges.
tech support
Flexible Tech Support Tailored to Your Needs
If you think Managed Services are out of your budget or only need occasional tech support, we’re here to help—whether it’s for a specific period, a special project, or just an extra set of skilled hands.
Expert Tech Support for Every Scenario
Tech support is the cornerstone of our services. From general tech assistance and application support to office relocations, conference room and AV setup, and software or hardware installations, our certified technicians are equipped to handle it all. With real-world experience across industries such as Private Equity, Venture Capital, Accounting, Law, and Non-Profit organizations, we understand the unique demands of your business and provide the reliable IT support your team needs.
Software-as-a Service
Comprehensive SaaS Support for Your Cloud-Based Needs
Our SaaS (Software-as-a-Service) support covers all your cloud-based requirements. As a Microsoft Partner, we handle the purchase, administration, and management of your Microsoft 365 tenants. Whether you're migrating your email to M365 or need ongoing management, we're the ideal partner for the job. Our team manages and supports M365 daily, including Entra (formerly Azure), SharePoint, and other essential applications.
Reliable Cloud and Endpoint Backup Solutions
We offer robust cloud and endpoint backup services to protect your data and business from cyberattacks and ransomware. Choose from our basic or advanced options, which allow you and your team to connect to a virtual server where all your applications and files remain intact, ensuring minimal disruption to your operations.
Seamless Transition to a Cloud-First Environment
Considering moving entirely to the cloud? We can set up and manage virtual machines (VMs) for you, enabling your team to access all data and applications in the cloud, eliminating the need for on-premises hardware.
CONFERENCE ROOM AND AV SUPPORT
Flawless First Impressions for Every Meeting
First impressions matter, especially during presentations and sales pitches. You want everything to run seamlessly, but technology can sometimes throw a curveball. When it does, you need swift recovery.
With extensive real-world experience in supporting AV gear, we ensure your conference rooms are equipped and ready. We specialize in building out conference rooms for small businesses and are proficient with the latest technology and software, including Blue Jeans, Microsoft Teams, Cisco WebEx, and Zoom rooms. Our expertise extends to supporting equipment like Barco, Crestron, Rallye bars, and Neat bars.
Whether it's a board meeting or a client presentation, we make sure your conference rooms are fully functional. If needed, we can provide on-site tech support to quickly address any issues, ensuring your meeting goes off without a hitch.
ENDPOINT SECURITY
Advanced Endpoint Security for Comprehensive Cyber Protection
Endpoint security is a critical defense in the fight against cyber threats, offering a level of protection beyond traditional antivirus software. With our intrusion detection system, we are immediately alerted to any breach, enabling us to isolate the compromised device from the network. This swift action helps protect your business from ransomware and other cyberattacks. Our robust endpoint security tools also include encryption, ensuring your data is secure and allowing for rollback in the event of a breach.
To further enhance your security, we deploy firewalls and appliances equipped with intrusion detection systems. Cyber threats aren't just external—internal risks, such as employees unknowingly clicking on malicious links or connecting unauthorized devices, can also compromise your network. Our endpoint security solutions lock down these vulnerabilities, preventing potential mishaps and safeguarding your operations.
Let us help you strengthen your network's defenses.
BUSINESS CONTINUITY AND DISASTER RECOVERY
Protect Your Business with a Robust Business Continuity Plan
Even the most secure institutions, including government agencies, aren’t immune to cyberattacks. Hackers are constantly on the lookout to breach networks and profit from ransom demands. Being unprepared can lead to far more than just a hefty ransom—it can jeopardize your entire business. Your clients trust you to safeguard their confidential data, and it's crucial to take the necessary steps to protect it.
A well-crafted Business Continuity Plan is your lifeline when the unexpected occurs. How you respond can mean the difference between a swift recovery and a catastrophic loss. Our comprehensive plan includes regular offsite backups and rapid data restoration capabilities, ensuring you can get back on track quickly.
We deploy cutting-edge technology that enables you to spin up a virtual server within minutes, providing immediate access to all your applications and data. Regular testing ensures these processes are always ready to go when you need them.
Partner with us to establish a foolproof plan that safeguards your business against any disaster.
DATA BACKUP AND STORAGE
Secure Your Business with a Comprehensive Backup Plan
A solid backup plan is crucial to your disaster recovery strategy. The effectiveness of data recovery depends on several factors: the timing of your last backup, whether it was a full or incremental backup, and how backups account for file-level changes. Regular testing is also essential to ensure backup integrity.
Managing these aspects requires meticulous attention. We handle the entire backup process for you, monitoring for errors and ensuring that backups are always accessible when needed.
Our solutions cover all your backup needs, including Microsoft 365 tenants—email, Entra (Azure), SharePoint, and OneDrive.
Contact us today to learn how we can safeguard your data and keep your business running smoothly.
Email Security
Enhance Your Security with Advanced Email Protection
Email security is a critical component of your overall cybersecurity strategy. Many network breaches begin with an email that an employee accidentally opens or clicks on. With phishing attacks at an all-time high, it's essential to implement robust defenses beyond employee training.
Our advanced email security solutions provide a crucial second layer of protection. We filter incoming emails, blocking known malicious IP addresses and domains while redirecting them to spam. Suspicious emails are quarantined, and you are promptly alerted to verify their legitimacy. Only after verification and approval will these emails be released for viewing and response. Additionally, all links within emails are scanned to ensure they are safe and legitimate.
Partner with us to strengthen your network security and safeguard your organization against evolving threats.
ASSET MANAGEMENT
Streamline Your IT Asset Management
Managing IT assets, tracking warranty expirations, and monitoring license counts can be overwhelming—especially with a remote workforce. Keeping track of equipment allocations and retrieving assets from departing employees presents additional challenges.
Our comprehensive asset management service simplifies this process. We meticulously track licenses, monitor warranty statuses, and identify which devices are assigned to whom, including login history. Timely reports keep you informed about your assets and software license usage, helping you stay on budget.
When it’s time for a hardware refresh, we’ve got you covered. Our strategic partnerships with top hardware and software providers ensure you get the latest solutions to meet your needs.
STRUCTURED CABLING
Expert Low Voltage Wiring and Connectivity Solutions
Our skilled team specializes in low voltage wiring and is equipped to handle a range of connectivity issues. Whether you’re relocating to a new space or encountering problems in your current location, we excel in diagnosing, troubleshooting, and resolving network connectivity issues. From the network jack to the patch panel, we trace and address connectivity concerns to ensure optimal performance.
Additionally, we offer comprehensive wireless surveys and can install Access Points to enhance and extend connectivity throughout your office or building, guaranteeing strong and reliable network coverage.